1. What makes your products high quality when many companies have same claims of quality products?
To claim quality is one thing, to deliver it another. Our product quality is maintained in our multi-step quality control procedures.
Our products are made according to preset product spec sheets or tech packs of each product which contains all the details and criteria about the product manufacturing from the start till the completion of order – from the selection and purchase of raw material to the shipment of consignment. These tech packs are developed, after receiving customer order along with product specifications, by our quality assurance department with the coordination of research and development and production departments. The customer feedback always holds important place in this process as well as in house developed, tried consistent quality control procedures.
2. We want a product which is not shown on your web site. What do we do?
Just contact us. We are constantly introducing new styles and developing products to meet the specific, changing needs of our customers.
3. What is your minimum order quantity?
We usually do not set any limit for minimum quantity for placing an order for our running items. However, we suggest you to contact us about minimum order limit for any new requirements or new product development.
4. What are your terms of delivery?
The terms of delivery are quoted FOB, CFR or CIF for cargo required to be shipped by sea and FCA, CPT or CIP for by air mode of shipment (Incoterms 2000 developed by ICC).
5. What are your terms of payment?
The payment terms are:
For small order valued less than 5,000 USD, half deposit required with the order, balance to be paid on completion of the order.
For order valued more than 10,000 USD, the payment could be made by irrevocable letter of credit (L/C) at site.
For new customers, bank and trade references are required with the order.
6. What is your pricing policy?
Please note the following articles of our pricing policy.
Prices are quoted in Euro US dollar and GBP as per customer requirement. Prices are likely to remain firm in future. However, all quoted prices have certain period of validity and therefore subject to our final /confirm/iation. Any changes in the shipping costs or insurance rates are on account of the buyer. Better price options are offered for FCL shipments.
8. What is order lead time or delivery time?
We can provide the best lead time depending upon the type of the product. The standard lead time for repetitive products is 30 days .
9. Do you have any better way to quicken the delivery time?
The production starts after the approval of samples. For sample approval, we need to get customer’s logo, if required, specific raw material input and complete product detail from customer.
10. What is your policy regarding product samples and dispatch?
The product samples are offered free of charge on the condition that they will be returned to us in same condition within 30 days if they are no longer required but we have to ask for the freight costs. We would require your FedEx, DHL, UPS account number to enable us to send you the samples on collect air freight basis.
11. What are technology capabilities and management facilities available at Bolder Sports?
We have inducted highly capable computer guided technologies in all departments of our company. We constantly evaluate our system and provide latest and modern techniques, machinery and training to our workers.
We have research and development, quality control labs, raw material sourcing, designing, product specs and new product development facilities for our running and new innovative products.
12. Please give information about packing of products?
All available packaging solutions, quantity, material and printing on cartons are available. We pack the products according to the needs of our customers. The packaging is available for air and sea worthy packing materials.
13. Can the logo of company or individual be printed, embossed or embroidered on the products?
All available packaging solutions, quantity, material and printing on cartons are available. We pack the products according to the needs of our customers. The packaging is available for air and sea worthy packing materials. Yes, the logo or name can be printed, embossed or embroidered depending on the nature of product.
15. Is your production process environmentally friendly?
Yes. We adhere to strict environment friendly production process and continuously try to improve our production operations with latest techniques to minimize the impact on environment.